Does the garage door quiz cost anything?

No. It is free and there is no obligation. You answer five questions, we ring you back with the likely cause and a price, and you decide from there.

How quickly will I hear back?

Inside business hours, usually within the hour. If you select the emergency option we treat it as a 24 hour callout and ring you straight away, so put a number in that you will actually answer.

Can you really diagnose a garage door from five questions?

Not with certainty, and we will not pretend otherwise. What it does reliably do is narrow it down enough that we bring the right spring, cable, roller or opener part on the first visit instead of quoting and coming back. That is the difference between one visit and two.

What if my problem is not in the list?

Pick the closest option and describe it in the notes box on the last step. The list covers the faults we see most, not every fault that exists.

What is wrong with your garage door?

1 / 5

What kind of garage door do you have?

If you are not sure, pick the closest one. We will confirm on site.

Free, no obligationLicence 476780C24hr emergencyOr call 0490 774 111

How the diagnostic works

Doormec Garage Doors offers a free online garage door diagnostic for the Illawarra, Wollongong, Northern Suburbs and South Coast. Answering five short questions about door type, symptom, how long the fault has been present, urgency and property type lets Doormec identify the likely cause before attending, so the correct spring, cable, roller or opener part is on the van for the first visit. The most common faults identified are broken torsion springs, snapped lift cables, stripped opener gears, misaligned safety beams and doors off their tracks. A standard service call or basic repair is $170 plus parts, quotes for replacement doors are free, and emergency callout runs 24 hours on 0490 774 111.

Does the garage door quiz cost anything?: No. It is free and there is no obligation. You answer five questions, we ring you back with the likely cause and a price, and you decide from there.
How quickly will I hear back?: Inside business hours, usually within the hour. If you select the emergency option we treat it as a 24 hour callout and ring you straight away, so put a number in that you will actually answer.
Can you really diagnose a garage door from five questions?: Not with certainty, and we will not pretend otherwise. What it does reliably do is narrow it down enough that we bring the right spring, cable, roller or opener part on the first visit instead of quoting and coming back. That is the difference between one visit and two.
What if my problem is not in the list?: Pick the closest option and describe it in the notes box on the last step. The list covers the faults we see most, not every fault that exists.

Would rather write it out? Use the contact form or call 0490 774 111.