Privacy Policy

This policy applies to Doormec Garage Doors and to information collected through doormec.com.au or in the course of quoting, supplying, installing, servicing or repairing garage doors.

We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

We collect only what we need to do the job: your name, phone number, email address, service address and a description of the work required. Where a job is quoted or invoiced we retain those records.

We do not collect payment card details through this website. This site has no login, no user accounts and no e-commerce checkout.

To respond to enquiries, provide quotes, schedule and carry out work, issue invoices, honour warranties and keep service records that manufacturers may require for warranty claims.

We do not sell personal information and we do not provide it to third parties for marketing.

This website is a static site. It does not set advertising or tracking cookies of its own. If analytics are enabled they collect aggregate usage data such as pages viewed and general location, and you can block cookies in your browser settings without affecting the site.

Fonts on this site are loaded from Google Fonts, which may log your IP address as part of serving those files.

We may disclose information to a supplier or manufacturer where necessary to source a part or process a warranty claim, to an insurer or assessor where you have asked us to quote on an insurance job, or where required by law.

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Records are retained only as long as needed for warranty, tax and legal purposes.

You may ask us what personal information we hold about you and ask us to correct it. Contact us by phone or email using the details below and we will respond within a reasonable period.

If you are not satisfied with how we have handled your information you may contact the Office of the Australian Information Commissioner.